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These Terms and Conditions have entered into force from 07-04-2022.
The following definitions apply to these terms and conditions:
1.1 "Purchase agreement" : a purchase agreement where you purchase products remotely (such as via the webshop, by telephone or by e-mail) and these products are supplied by us (or by a third party);
1.2 "you": the consumer (natural person) who does not act in the context of a trade or business , craft or professional activity;
1.3 "Right of withdrawal" : your option to cancel the Purchase Agreement within the cooling-off period;
1.4 "we": the natural or legal person who offers the products to you remotely;
1.5 “Model form for cancellation” : the European Model form for cancellation included in Appendix I of these conditions;
Name: Holland Electronics B.V. (NedRo)
Web site: https://www.NedRo.nl
Address: Kanaaldijk Noord 111, 5642 JA Eindhoven, the Netherlands.
Phone number : +31 40 369 0065
Email address: firstname.lastname@example.org
Chamber of Commerce number: 86055836
3.1 These general terms and conditions apply to every offer from us and to every purchase agreement concluded with you.
3.2 Before you purchase anything from us, we clearly bring these general conditions and any specific product conditions to your attention. We must do so that you can download, print and save these terms and conditions.
3.3 If the general terms and conditions and the specific product or service terms conflict with each other, you can invoke the applicable provision that is most important to you. beneficial.
4.1 If a product is only available temporarily or under certain conditions, this will be clearly stated on the product page.
4.2 The product page contains a complete and accurate description of the products offered. The description is sufficiently detailed so that you can properly assess the product. If we use images, they must be true.
4.3 Each product page must be clear enough to make it clear to you what your rights and obligations are when purchasing the product.
4.4 We are not bound by mistakes or errors on the product page if it is obvious to you that this is a mistake or error.
5.1 The Purchase Agreement is concluded the moment you have accepted the purchase of the product and the associated conditions.
5.2 After concluding the Purchase Agreement we will immediately send you a confirmation of receipt by e-mail.
5.3 We ensure that you can order and pay securely and we ensure adequate technical and organizational security of all (personal) data.
5.4 Apart from our other legal information obligations, we will send you the following information in writing at the latest when the product is delivered:
a. our visiting address where you can go with complaints;
b. the conditions under which and the way in which you can make use of the Right of Withdrawal, or a clear notification if the Right of Withdrawal is excluded;
c. the information about guarantees and existing service after purchase;
d. the price including all taxes of the product; the costs of delivery; the method of payment, delivery or implementation of the Purchase Agreement;
e. if you have a Right of Withdrawal, the Model Form for Withdrawal.
6.1 You can revoke a Purchase Agreement with a cooling-off period of at least 14 days without giving reasons. We may ask you about the reason for the cancellation, but you do not have to answer.
6.2 The reflection period starts on the day after you, or a third party designated by you in advance:
a) has received the product; or
b) if you have ordered several products in the same order: the day on which you, or a third party designated by you, received the last product;
c) if the delivery of a product consists of several shipments or parts: the day on which you, or a third party designated by you, the last shipment or received the last part;
d) for agreements for regular delivery of products during a certain period: the day on which you, or a third party designated by you, have the first product received.
7.1 You must handle the product and the packaging with care during the cooling-off period. You may only unpack or use the product if this is necessary to determine the nature, characteristics and operation of the product. The basic principle here is that you may only use and inspect the product as you would in a store.
7.2 If you do not handle the product with care, as set out in paragraph 1, and the product is damaged as a result, you are liable for the depreciation. of the product.
7.3 You are not liable for a reduction in the value of the product if we do not provide you with all legally required information about the right of withdrawal before or at the conclusion of the purchase agreement. have provided.
8.1 If you make use of your legal right of withdrawal, you must report this within the cooling-off period using the Model withdrawal form or in another unambiguous manner. U.S.
8.2 You return the product or hand it over to (an authorized person of) us within 14 days of the cancellation.
8.3 You return the product with all accessories supplied, as much as possible in its original condition, packaging and in accordance with the reasonable and clear instructions provided by us.
8.4 You bear the risk and the burden of proof for the correct and timely exercise of the Right of Withdrawal.
8.5 You bear the direct costs of returning the product, unless we have not indicated that you must bear these costs or if we have these costs wear it yourself.
9.1 If you inform us that you wish to make use of the Right of Withdrawal, we will immediately send you a confirmation of receipt by e-mail after this notification.
9.2 If you state within 14 days of receiving the product (s) that you wish to make use of your Right of Withdrawal, we will only reimburse what you have done payments for the product (s) and delivery costs within the Netherlands, not the return costs, we can make a return label within 14 days with the lowest costs for package shipments, if the letter post was without tracking then you can send it back by mail. We would like to draw your attention to the fact that you first contact us before returning, most problems are often solved with a few messages. We may wait to refund until we have received the product or until you prove that you have returned the product. If we offer to collect the product yourself then you cannot use a return label, we cannot create it because we have not sent anything with tracking, you will have to return it yourself or send it back at your own expense.
9.3 We use the same payment method as you used for reimbursement, unless you agree to a different payment method. The reimbursement is free of charge for you.
9.4 If you have opted for a more expensive method of delivery than the cheapest standard delivery, we do not have to refund the additional costs for the more expensive method.
We can exclude the following products from the Right of withdrawal if we clearly state this on the product page:
a. Products that are manufactured to your specifications, that are not manufactured and that are manufactured based on your individual choice or decision, or that are clearly intended for a specific person.
b. Products whose price depends on fluctuations in the financial market over which we have no influence and which may occur within the withdrawal period;
c. Products that spoil quickly or have a limited shelf life;
d. Sealed products that are not suitable to be returned for reasons of health protection or hygiene and whose seal has been broken after delivery;
e. Products that by nature are irrevocably mixed with other products after delivery;
f. Alcoholic beverages the price of which was agreed upon the conclusion of the Purchase Agreement, but the delivery of which can only take place after 30 days, and of which the actual value depends on market fluctuations over which we have no influence;
g. Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;
h. Newspapers, magazines or magazines.
11.1 During the validity period of the offer stated on the product page, the prices of the products offered will not be increased, unless a price change is required due to changes. in VAT rates.
11.2 We may offer products whose prices are subject to fluctuations in the financial market and over which we have no influence, with variable prices. This is stated in the offer.
11.3 The prices stated on the product page include VAT.
12.1 We guarantee that the products meet the Purchase Agreement and the specifications stated on the product page. We also guarantee that the products meet the reasonable requirements of reliability and / or usability, the legal provisions and / or government regulations and any agreements made with you about other than normal use.
12.2 An additional guarantee means any commitment from us, our supplier, importer or producer in which these grant you certain rights or claims that go beyond to which it is legally obliged, in case we fail to comply with our part of the Purchase Agreement.
12.3 An additional warranty never limits your legal rights and claims.
13.1 We take the greatest possible care when executing the Purchase Agreement and delivering the products.
13.2 We deliver the product to the address you provided to us.
13.3 We will deliver the products as quickly as possible and at the latest within 30 days. We can agree a different delivery period with you.
13.4 If the delivery is delayed or an order cannot be executed, or only partially, you will be notified as soon as possible, at the latest within 30 days after you have placed the order. In that case you have the right to terminate the Purchase Agreement free of charge.
13.5 After dissolution as referred to in the previous paragraph, we will immediately refund the amount that you have paid.
13.6 The risk of damage and / or loss of products rests with us until the moment of delivery to you or to a pre-designated by you and to Representative made known to us, unless otherwise agreed.
14.1 You pay the amounts due within 14 days after the start of the reflection period, unless otherwise specified in the Purchase Agreement. If a cooling-off period is missing, you pay the amounts due within 14 days after the conclusion of the Purchase Agreement, unless otherwise specified in the Purchase Agreement.
14.2 You may not be required to pay more than 50% in advance. If an advance payment has been stipulated, you cannot assert any rights regarding the execution of the relevant order before the stipulated advance payment has been made.
14.3 You are required to report inaccuracies in provided or stated payment details to us immediately.
14.4 If you do not meet your payment obligation (s) in time, we must point out the late payment and allow you a period of 14 days to to still meet your payment obligations. If you do not pay within this 14-day period, you also owe the statutory interest on the amount due. We can then charge you for extrajudicial collection costs. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% over the following € 2,500 and 5% over the following € 5,000 with a minimum of € 40. We can deviate from the stated amounts and percentages in your favor.
15.1 Complaints about the implementation of the Purchase Agreement must be submitted to us as soon as possible after you have found the defects, fully and clearly described.
15.2 We will respond to complaints submitted to us within 14 days of receipt. If we need a longer processing time, we will confirm within 14 days that we have received the complaint and give you an indication when you can expect a more detailed answer.
16.1 Purchase agreements concluded between you and us to which these general terms and conditions apply are exclusively governed by Dutch law.
16.2 If the complaint cannot be resolved by mutual agreement, then the Dutch court is in Eindhoven, or the competent court in the district where you are live, authorized to take note of the dispute.
17.1 Changes to these general terms and conditions are only effective after they have been published in the appropriate manner. If these changes apply to you during the term of an offer, the most favorable provisions apply to you.
17.2 Additional or different terms may not be to your disadvantage. These must be recorded in writing and must be stored by you.